Fraud alert Fraudsters can take advantage of customers when a company stops lending. Please remain alert to the possibility of fraud and potential scams after our wind down announcement. Don’t give personal or account details to anyone who contacts you unexpectedly. Amigo will only ever ask you to share bank account details within your Scheme portal account. Be wary of any suspicious calls from someone claiming to be from our company or the Financial Conduct Authority (FCA). End the call straight away if you have any doubts about who’s calling. More information can be found on this via the FCA website: Protect yourself from scams
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Amigo Loans Scheme of Arrangement

Welcome to the Amigo Scheme Portal

Scheme Progress Update – 1 July 2024


We have approximately 850 Scheme Creditors pending a Scheme Outcome, representing 0.5% of the total Scheme Claims.


We appreciate the frustrations for those who are yet to receive their Scheme Outcome. Based upon current projections, we anticipate the remaining population of customers will receive their Outcome Letter in July 2024.


Balance Adjustments 

Balance adjustments are being progressed for eligible Scheme Creditors with an upheld Scheme Claim. These adjustments are visible on a customer’s online account.


Full Refunds

Eligible Full Refunds should be paid within 10 working days of the Outcome being accepted, or 37 days after receipt of the Outcome Letter, whichever is earlier. We anticipate all eligible refunds being issued by the end of July.


To date, over £79 million has been refunded to Creditors.


Scheme Payments

On 29th May 2024 the Scheme Supervisor declared an Initial Scheme Payment of 12.5 pence per £. You can find the Scheme Supervisor’s Notice here.


  • - As an example, if your Total Cash Claim Value was quoted as £1000, you can expect to receive an Initial Scheme Payment of £125. 


To date, over £66.5 million has been issued to Creditors, representing 89% of the total Initial Scheme Payment pot.


There are some customers who have provided us with bank details but are still awaiting their Initial Scheme Payments. In accordance with section 5.6 of the Scheme, the Scheme Supervisors have determined that it is in the interests of the efficient operation of the Scheme to extend the time limit for issuing the Initial Scheme Payments for Ascertained Scheme Claims (i.e. where a final Scheme Outcome had been issued) to 45 days from the 29th May, i.e. 12th July. The Scheme Supervisors' certificate can be found here.


We remain confident, at this stage, that Total Scheme Payments will not be less than 17 pence for each pound due. We expect to make an Additional Scheme Payment once we have completed the wind-up of Amigo Loans Ltd.



Payment Details

Payments to Scheme Creditors with an upheld Scheme Claim are in progress. If you have not yet done so, we encourage you to check that the bank details registered in the Scheme portal are accurate and up to date.


If you are experiencing difficulty logging into the portal, and we hold the correct mobile number for you, then you may need to close your internet browser and clear your cache. If you have tried this and you’re still experiencing difficulties, then please contact our Scheme Support Team. You can find how best to reach us on our  ‘contact us’ page. 


If you have raised your claim through a Claims Management Company you may wish to contact them to ensure the appropriate payment details are recorded.


Payment Prioritisation

Payments will be prioritised based on correct bank details being provided and age of the Outcome Letter issued (oldest to newest). Please note, that the date the outcome was accepted will not impact the priority order.


We have now issued Initial Scheme Payments to the majority of customers who have received their Outcome Letter and provided payment details.


 We recognise that there are customers still awaiting their redress and anticipate these payments will be released by the end of July 2024. We will be in contact with these customers shortly, by email, to explain the reason for the delay, however please be aware that the delay is predominantly because:


  • - of a change in Outcome, following the Scheme Adjudicator’s review, meaning the redress needs to be recalculated;
  • - the debt was previously sold, meaning our data needs to be reconciled with the purchasing company to ensure any redress offer is accurate; or 
  • - the claim requires an additional review, or manual calculation, in order to determine that the redress offered to you is still correct and accurate.

Additional Information

It should be noted that:


  • - Our agents will be unable to provide a payment date in advance of payments being made;
  • - Your Scheme Outcome will confirm eligibility to receive different types of payment;
  • - Eligible Claimants will receive an email from Amigo when payments are released;
  • - It should be noted that any interest earned pending payment forms part of the monies available to claimants;
  • - Further details regarding this can be found in our Frequently Asked Questions here.


We will provide additional updates and information in due course. 

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